I had to contact ATT yesterday because I’m having a problem with my phone line.  They told me that a technician would be out here sometime between 8 am and 8 pm today.  It’s 1:20 pm and so far no call from the tech, nothing.  I called the customer service line and spoke with Lorisa (sp?) who assured me that a tech would be coming out today.  Why am I doubtful?

This is why I hate dealing with government agencies.  One may argue that ATT isn’t a government agency, but this is Murka.  Land of the highest bidder.  The difference between the “government” and large corporations is in name only.

There’s some sort of inverse relationship between the number of times the on-hold recording tells you that you’re a valued customer versus how much the company actually values your patronage.

Update
The tech showed up at 4:45 pm.  My whole day was wasted.  I couldn’t go anywhere.  I had no phone, so I couldn’t even get on the internet.